Post-COVID Telehealth in Europe: What Works for Primary Care?

"The European primary care telehealth market has been transformed since the outbreak of COVID-19 more than 15 months ago. But which countries have developed an ecosystem that is primed for long-term growth that will bring value and improved processes to both healthcare providers and patients?

A key starting point is to define the vendors that serve primary care telehealth. There are two types of company that address this market.

Telehealth Service Providers – These are companies that sell virtual care services that replace the traditional bricks-and-mortar GP or Primary Care Physician (PCP) consultation. Their play is not selling a platform, but a consultation service for private insurance companies, consumers, employees and in some case traditional healthcare providers. Think of companies like Babylon Health, Doctor Care Anywhere, Push Doctor, Dr Morton’s, KRY, Doktor.se and Doktor24.

Telehealth Platform Vendors – These are vendors that sell a platform for traditional GPs/PCPs that enable these service providers to offer their own virtual care services in addition to traditional face-to-face services. Examples vendors include Doctolib, eConsult, Emis Health, CompuGroup Medical, Cegedim, Pharmeon, Confrere, arztkonsultation ak, LIVI and Platform24.

The keen observer will notice some companies fall into both categories but with different brands (e.g. KRY/LIVI, Platform24/Doktor24), we’ll come back to this later..." Lire la suite