Physicians’ Perceptions of the Use of a Chatbot for Information Seeking: Qualitative Study

EN BREF ...

"A conversational agent, also known as a “chatbot,” is an artificial system that can converse with a human user through automated message exchange. In order to interact in a natural way with the user, it employs a question and answer database Commonly used in marketing as a consumers’ guide, chatbots also have been developed in the health field in several applications aimed mostly towards patients . However, little scientific research has examined the use of conversational agents through physicians’ viewpoints, and none have taken into account medical information addressed to health professionals. It has been shown that nearly all physicians use the internet for medical information seeking but have to cope with an increasing flow of medical information. Too much information to scan could be a barrier to respond to a defined medical question thus, seeking health care information can be an issue for physicians since their information sources can be fragmented, incomplete," En bref issu de l'étude.