The Integration of Empathy Is Essential to the Success of Digital Health Care Technology

"Health care is inherently human, so digital health care technology aimed at advancing human health needs empathy to be successful.

As we contemplate the future and what is required to optimize digital technology to advance human health, we must focus on the person at the center to inform our decision-making—the patient. Technological innovation is designed to make processes more convenient, efficient, scalable, faster, and smarter, replacing functions that have historically been performed by humans.

Yet, technology is no panacea. Health care is inherently human, demanding a level of social responsibility that is at the core of what it means to being human. For this reason, the answer to digital optimization lies in keeping digitization human through a combination of the 2. In this model, a human-digital hybrid includes the integration of empathy into technological systems in health care, which is needed to achieve an optimally satisfying user experience.

Nationwide, pharmacy professionals have been on the frontlines of the pandemic, rising to the challenge of a rapid and simultaneous escalation in both patient care and digital integration. In the aftermath of the pandemic, pharmacy-patient interaction remains challenged by an unprecedented imbalance of patient demand versus staffing capacity. Pharmacies remain overwhelmed, struggling to deliver empathic care to patients with chronic medication needs...." Lire la suite