Talkspace Wants to Build a Better Therapist With AI Listening In

The New York-based company is a pioneer in the online therapy business, which links patients with a licensed counselor by video chat and text, encouraging them to open up in the privacy of their own home.
While the details of most in-person sessions never leave the room, Talkspace says it’s trying something different to advance the field of talk therapy and give itself a competitive advantage.
It’s using tools such as machine learning and artificial intelligence to analyze transcripts of therapy sessions, which have been scrubbed of any identifying data. The company hopes its sophisticated algorithms can pick up on trends in a patient’s behavior and speech patterns that can lead to better treatment options or provide early warning signs. Lire la suite